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SERVICES
Service Capability
Elite
Marketing Team
With the development of our company, we have continuously strengthened team collaboration, cultivated and introduced high-end talents, and established a comprehensive and orderly marketing service system. We have also cultivated an elite marketing team, with business coverage across all provinces and cities in China
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Professional
Technical Support
We have a professional team of technical engineers who are customer-oriented. We provide pre-sales project support, offer professional system solutions with the best cost-performance ratio, and deliver comprehensive customized technical support services.
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Comprehensive
Customer Training
The company regularly organizes training sessions to facilitate customers' early understanding of the products. After the project is completed, training is provided for customers, with professional technicians providing on-site guidance. Unscheduled on-site maintenance is also carried out, and on-site technical support is provided for large-scale scenarios such as commercial performances/product launches.
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Professional
Engineer Team
After more than a decade of development, the company has achieved remarkable success. Over the years, our technical expertise has fostered a skilled and experienced implementation team, dedicated to delivering exceptional services to our customers. We honor their trust with projects of the highest quality.
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SERVICES
Service Standard
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7x24
7x24-hour telephone response service available online around the clock
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24 Hour
We can arrive at the scene within 24 hours and provide free repairs
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Regularly
Conduct regular inspections and services on the standardized customer information database
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2 Hour
Provide a solution within 2 hours of receiving notification
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365 Days
365 days of uninterrupted technical support and service
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Long-term
We will provide a full range of equipment components on a long-term basis
SERVICES
After-sales Service Guarantee
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After-sales Service Commitment
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All engineering projects undertaken by our company strictly adhere to the after-sales service stipulated in the contract. For issues arising during the warranty period, we will promptly respond to the user's call for assistance and arrive at the scene as quickly as possible, ensuring that the fault is resolved within 8 hours. For products beyond the warranty period, our company will respect the user's interests in using the product to the fullest extent and only charge for the cost of the necessary replacement parts. "Communication, timeliness, and effectiveness" are our guidelines for providing after-sales service.
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Company's After-sales Service System
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Since its establishment, our company has been dedicated to the
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After-sales Service Methods
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1. Telephone support service
2. On-site maintenance and repa
After-sales service hotline
400-613-1898
